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Service Engineer
Johannesburg, Gauteng
Posted 21 August 2018

Job Details

Job Description


Position Overview:

Responsible for the installation and maintenance of laboratory equipment used in the chemical and minerals processing industries.


Maintenance and Installation

  • Function as full technical support by handling all technical queries from customers as well as calls pertaining to the progress on repairs and availability of stock.
  • Visit customers’ sites and carry out corrective and preventative maintenance.
  • Carry out fault finding effectively and communicate with the customer as to the problems, recommending the best solutions.
  • Carry out installations as per company procedures and in accordance with the order specifications.
  • Advise customers on pre-installation requirements for instruments.
  • Calibration and alignment of equipment as per the factory specifications.
  • Carry out remote diagnostics.
  • Ensure that work orders are accurately completed and returned to the company Administrator timeously.
  • Ensure that any other necessary paperwork is completed accurately and timeously and forwarded to the Administrator e.g.; installation reports, expense claims etc.
  • Adhere to all applicable safety regulations.


Customer service

  • Respond efficiently to customer calls and emergency work.
  • Function as support for internal customers - assist sales staff as required.
  • Provide telephonic assistance to customers.
  • Ensure that product knowledge is of a high standard.
  • Keep up to date with technical changes and updates.
  • Ensure that applications and software knowledge is up to date.
  • Carry out software demonstrations to customers.
  • Attend project meetings with customers as arranged by sales engineers.
  • Liaise with and update sales engineers regarding requirements for installations.
  • Communicate with sales engineers regarding the progress on jobs for their customers.
  • Work overtime when required.
  • Travel outside office hours and outside the borders of South Africa.


Qualifications and Skills:

ND Electrical Engineering (LC), Electronic Engineering or equivalent

Experience in PC configuration and software

Minimum 3 years experience in servicing, installing and maintaining laboratory equipment



Negotiable salary depending on experience

Car Allowance

Benefits – Medical Aid, Provident Fund